- How Many Days To Verify Skrill Account Balance
- How Many Days To Verify Skrill Account Sign Up
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- How Many Days To Verify Skrill Account
Sometimes, if you figured the geographical location on your computer and allowed to define it, it would be enough to confirm your address. But in many cases, Skrill will ask to confirm your address with your documents. Remember, your address document must not be older than 90 days. This article will sum up of how to close your Skrill account and how to open the new one in different currency. You may be not aware that Skrill VIP members (who transact more than 2 000 EUR per month to the merchants) are able to have more than one Skrill account, with different currencies.
8 Things You Need to Know Before Sign Up
Selecting a reliable multi-currency account, online money transfer service, prepaid debit card or payment gateway can be pretty rewarding but challenging with so many providers vying for your attention.
In minutes, we will help you make up your mind.
Skrill is unique in the way it does so much.
On the other hand, Skrill has some great competition in all the areas it operates and we want you to know about these so you can make the right choice for your specific needs.
To help make your choice, we analyse real user opinions (including negative reviews – see below) to answer whether Skrill is a good fit for YOU (and when it isn’t).
Full Disclosure: While we aim to show you the good and the bad in every review so you can make the best choice, there are links contained in this page which are affiliate links (and while not costing you anything) do earn us a commission if you click on them and decide to use the service. In many cases we also get the opportunity to provide you with discounts and offers as part of using the link. Cheers and Thank You!
Dive in to uncover the good, the bad, and even the ugly about Skrill.
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Pros
- Wide availability in 200 countries
- Both Personal and Business options available
- Ability to work with forex and online gambling accounts
- No fixed transfer fee when you send money directly to a bank account
- Send money easily to an email address or phone number linked to a bank account
- Buy and sell crypto currency
- Offers a prepaid card powered by MasterCard
- User-friendly mobile app
Cons
- Getting fully operational can be tedious
- Complex fee structure
- High currency exchange fees for “Skrill to Skrill” international transfers
The Low Down
As you can see Skrill has evolved to offer a wide range of services, including payment gateways (used for e-commerce), bank account withdrawals, international money transfers as well as cryptocurrency trading.
Partly because of this flexibility and because they are a FCA regulated way to hold funds, many of Skrill users are forex traders and online gambling customers.
They also have a multitude of ways to fund your account and can be very fast at transacting which ensures their appeal.
Skrill also goes head to head with PayPal as a payment gateway and is used by over 120,000 online merchants globally.
For individuals, Skrill also offers a prepaid MasterCard linked to your account so you can easily spend the funds in your e-wallet for online purchases, while traveling abroad (wherever MasterCard is accepted) and opt for contactless payments (within EEA country-specific limits). However, this card is only available to authorized European Economic Area (EEA) countries.
Here’s everything you need to know about Skrill.
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1. When Skrill Works
As a one stop shop for fast money transfers, multi currency account, crypto investing and possibly a prepaid Mastercard (Eurozone only) – Skrill may be a good solution to cover many needs.
Skrill also works hard to make things easy with their user friendly online platform and supports 40 fiat currencies in over 200 countries.
Generally speaking, you can rely on Skrill in the following cases:
1.1 Sending money to friends and family: You can easily and quickly transfer funds to your friends and family with Skrill (you can even fund your transfer using a credit or debit card). In terms of convenience and user experience for smaller amounts, Skrill works pretty well.
But there are some fees you need to know about which we will address in a moment.
1.2 Prepaid debit Mastercard (for most Eurozone countries)
For many a prepaid debit Mastercard is a valuable addition but it is relatively expensive compared to their competition – Skrill charges an annual fee of €10, ATM usage fees of 1.75% and foreign exchange of 3.99%.
1.3 Freelancers and solopreneurs: Freelancers and solopreneurs can also opt for Skrill to request and receive payments. Some freelance marketplaces (like Freelancer.com) also support Skrill.
For those on their own like PayPal, you can provide your email address associated with your Skrill account to receive funds. For many this might be suitable, for others having a multi-currency account with local bank account details and invoicing functionality may be preferable.
If you are looking to get paid or pay others internationally you might also like: Top 5 Alternatives to Payoneer
1.4 SMBs: Business owners can use Skrill to create payment gateways and make mass payments.
1.5 Online sellers: E-commerce merchants can integrate Skrill to offer customers a variety of payment methods (including over 100 local payment methods, 170 direct bank transfer connections as well as an e-wallet option)
1.6 Forex trading: The Skrill account is ideal when you need to move money fast across Forex platforms worldwide.
1.7 Travelling abroad and spending online: You can use a Skrill MasterCard prepaid card to withdraw cash from ATMs overseas as well as pay for products and services while travelling (accepted wherever MasterCard is supported). Want to spend at an online store? You can do that too.
2. When It Doesn’t Work
Skrill can be a good choice for you if you want to do a number of things with one service, but if you just need a pre-paid debit card for travel or want to make money transfers, then you could do better (especially with cost).
For example, here are some of the main fees;
- Depositing Funds (Usually free if you use a bank wire transfer)
- Withdrawing Funds – Usually £4.65 GBP (5.50 EUR) or 7.5% for a withdrawal to Visa
- Domestic Transfer fees are up to 2% of the amount
- No fixed fees for international transfers, unless there is currency conversion
- For transactions involving currency conversion, Skrill adds a fee of 3.99% to their wholesale exchange rates.
We go into more details below with in our How Much Does Skrill Cost section because you can save a lot of money if you know a few things!
![How How](/uploads/1/3/6/6/136649944/521122777.png)
For example, with money transfers, the “Skrill to Skrill” service is expensive but the “Skrill Money Transfer” service there is zero-FX rate markup (normally 3.99%).
3. How Does Skrill Work?
3.1 Setting up a Skrill Account (Personal and Business Accounts)
Getting started on Skrill (opens a new tab) is a simple process but as you will see the verification process is interesting.
1. Select “Register” on their online sign up page or download the Skrill app on your iOs/Android device.
2. Enter your personal details such as First name, Last name, Country, Currency and email address
3. Set a password and click “Register now”
4. Once you log in, you’ll be asked to set up your security Pin
5. Fund your account with a deposit. (Funding your account is mandatory for account verification. Plus verifying your account means you can use their service uninterrupted and increase payment limits associated with your account).
Skrill offers the following options for funding your account:
- Bank transfer
- Debit/credit card
- Bitcoin and Bitcoin Cash
- Neteller
- Paysafecard
- Trustly
- Klarna
6. Complete the verification process by keeping the following documents handy.
Personal Accounts
A color copy of your ID (such as driver’s license or passport) and a proof of address (for example, a utility bill or a bank statement issued in the last three months).
Additionally, you may be asked for “live” identity verification, for example, by sharing a picture of you holding up your ID. You can also verify your ID by linking it with Facebook.
Business Accounts
National ID of the Skrill account creator, proof of registered company address, incorporation certificate to prove you’re a legitimate operating business (not applicable for sole-traders) and details of your shareholders and business partners on company header (signed and stamped, not applicable for sole-traders). You also have to complete a Merchant questionnaire.
If you follow the process to the tee and submit the right documents, your account can get verified within 5 minutes.
3.2 Receiving Funds
3.2.1 Personal accounts
Receiving payments with Skrill is free. There are three ways to get paid with Skrill on a personal account:
- You can easily receive money from clients or friends and family by sharing your email address registered with Skrill (no need to share financial details). This fund is deposited into your Skrill wallet and can be withdrawn into your bank account in all countries where Skrill Limited provides payment services.
- You can withdraw the money to a Visa card, although it will attract higher fees.
- You can also get paid via a direct deposit into your bank account
- Alternately, you can get paid into a number of mobile wallets Skrill has partnered with by sharing your registered phone number. These funds can then be withdrawn in your local currency at nearby money agents
3.2.2 Business accounts
- Businesses can also get paid directly into their Skrill wallets by sharing their registered email address
- Online merchants can integrate Skrill at checkout to get paid via Skrill wallet transfers, bank transfers, or by credit and debit cards
3.3 Making Payments
- If your friends, family, or vendors have a Skrill account, you can simply initiate a payment by entering their email in the “Skrill to Skrill” option in the “Send” section of your mobile or web app. The funds will be deducted from your Skrill wallet. If they don’t have an account, they’ll receive an email with quick sign up instructions. Typically, “Skrill to Skrill” transactions are ideal for domestic payments. The maximum per‐transaction limit using this option is 10,000 EUR or equivalent.
- You can opt for lightning-fast bank transfers with Skrill Rapid Transfer (supported by over 170 banks worldwide). Rapid Transfer is also a great way to deposit funds into your Skrill account instantly.
- For international transfers, you can opt for “Skrill Money Transfer,” which lets you send international payments with zero-FX rate markup (vs the 3.99% currency conversion fee on “Skrill to Skrill”)
- You can activate Skrill 1-Tap instant payments for trusted online vendors.
- You can also pay online merchants with the Skrill MasterCard prepaid card.
- Verified businesses can set up Mass Payments for up to 3000 recipients with Skrill.
4. How Much Does Skrill Cost?
It’s no secret that the fees and benefits are huge decision-making factors when choosing an online service such as Skrill.
Now, while opening (and closing) a Skrill account is free, there are numerous other charges (over and above currency transfer and currency exchange fees) that you should be aware of to avoid unexpected surprises.
But here’s the thing: although you can’t completely knock off the fees, you can save a cool bunch by signing up for their loyalty and affiliate programs: Knect Loyalty Programme, the VIP Programme (has many levels), and Paysafe Affiliates.
Here we breakdown Skrill’s complex fee structure to make it crystal clear for you (regular accounts).
4.1 Deposit Fees
No matter which deposit method you choose to top up your account, you will be charged a convenience fee (except in the USA). Navigate to the “Deposit” section of your mobile or online account to check out the fees associated with your chosen top up method.
4.2 Withdrawal Fees
Withdrawal fees depend on the withdrawal option. This is how it looks like in the Eurozone:
- Withdrawal to Bank account– flat fee of EUR 5.50
- Withdrawal to VISA – 7.5%
- Withdrawal to mobile wallet – 1.45% (min. EUR 0.50)
- ATM withdrawal with Skrill Prepaid Mastercard®* – 1.75%
4.3 Fees for sending money
Skrill usually charges 1.45% of the transfer amount for sending money to another Skrill account, but this can vary by location. Direct deposits to bank accounts via Skrill are free though.
Skrill also charges a 3.99% mark up over the Reuters exchange rate if you’re using “Skrill to Skrill” for international payments. So Skrill Money Transfer may be a better option in this case (no mark up on the FX rates). If you initiate a lot of international transfers, you may want to check out our International Money Transfer Services section.
You can fund an international transfer with Skrill Money Transfer if you’re from the following countries:
Andorra, Australia, Austria, Belgium, Bulgaria, Bahrain, Canada, Switzerland, Colombia, Cyprus, Czech Republic, Germany, Denmark, Spain, Estonia, Finland, France, United Kingdom, Greece, Hong Kong, Croatia, Hungary, India, Ireland, Iceland, Israel, Italy, Jordan, Kuwait, Luxembourg, Lithuania, Latvia, Morocco, Malta, Malaysia, Netherlands, Norway, New Zealand, Oman, Poland, Portugal, Qatar, Romania, San Marino, Saudi Arabia, Singapore, Serbia, Slovakia, South Korea, Slovenia, Sweden, Thailand, Tunisia, Turkey, Taiwan, United Arab Emirates, and South Africa.
Andorra, Australia, Austria, Belgium, Bulgaria, Bahrain, Canada, Switzerland, Colombia, Cyprus, Czech Republic, Germany, Denmark, Spain, Estonia, Finland, France, United Kingdom, Greece, Hong Kong, Croatia, Hungary, India, Ireland, Iceland, Israel, Italy, Jordan, Kuwait, Luxembourg, Lithuania, Latvia, Morocco, Malta, Malaysia, Netherlands, Norway, New Zealand, Oman, Poland, Portugal, Qatar, Romania, San Marino, Saudi Arabia, Singapore, Serbia, Slovakia, South Korea, Slovenia, Sweden, Thailand, Tunisia, Turkey, Taiwan, United Arab Emirates, and South Africa.
You can receive funds from Skrill Money Transfers if you live in these countries: Austria, Australia, Bangladesh, Belgium, Cyprus, Estonia, Finland, France, Germany, Greece, India (India to India transfers aren’t allowed), Indonesia, Ireland, Italy, Kenya, Latvia, Lithuania, Luxembourg, Nepal, Netherlands, Malaysia, Malta, Monaco, Poland, Philippines, Portugal, San Marino, Slovakia, Slovenia, Spain, Sri Lanka, Thailand, Vietnam, United Kingdom.
4.4 Skrill Prepaid MasterCard
You’ll pay €10 EUR to apply for the physical card and another €10 EUR in annual fees to hold the card.
ATM withdrawals will attract a 1.75% convenience fee anywhere in the world. Skrill doesn’t charge anything when you pay for goods and services in your country, abroad, or online with the card, but your merchant may levy a fee.
You can also hold one free virtual Skrill card with no annual maintenance fees. The cost of any subsequent card is €2.50 EUR.
4.5 Buy and Sell crypto currency
Buying and selling crypto currency will also attract a fee depending on the transaction amount. You can typically expect to pay between €0.99-1.99 EUR for transactions of €1 – €99 EUR. Transactions above €100 EUR will attract a flat fee of 1.5% of the amount.
Also note: If you don’t hold a EUR account, Skrill applies foreign exchange fees when you buy or sell crypto currency.
4.6 Account maintenance fees
Holding a Skrill account is free as long as you make at least one transaction a year. However, if you’re inactive, expect to pay about €5 EUR in maintenance fees (deducted from the funds in your account).
4.7 Other fees
Other than the service fees mentioned above, Skrill can also charge you for prohibited transactions (for example, transferring funds on behalf of a third party or using Skrill to make a cash advance on your credit card), chargebacks, reversing an incorrect transaction, etc. Some of these fees are pretty hefty (up to €150 EUR), so you should definitely read the fine print.
5. How Fast Is Skrill?
5.1 Payments
Skrill is not doing itself any favours with their fee structure, but the one thing users vouch for is the transfer speed. Both Skrill to Skrill and Skrill Money Transfer for domestic payments are pretty much instant. But sometimes this varies by country and time of payment initiation.
International transfers with Skrill Money Transfer (available for both non-existing and existing customers) and Rapid Transfer funded bank transfers usually take 2-3 business days.
Skrill also issues refunds for failed transfers pretty quickly – you can expect to see the money back in your digital wallet within 1-2 business days.
Oh and remember to keep an eye on those payment limits, which vary by country. This will be shown to you when you initiate a transfer.
5.2 Withdrawals
Withdrawal time frames also vary by country and Skrill may apply withdrawal limits to your account.
Usually, the funds take 1-5 business days to reflect in your bank account or Visa card. Don’t worry though, Skrill updates you about the processing time frame the moment you initiate a bank withdrawal.
Quick Tip: Make sure your bank account number, sort code, IBAN and/or BIC/SWIFT are correct while withdrawing if you want to avoid paying a reclaiming fee (typically €25 EUR).
6. Customer Reviews
Skrill is rated 4.7/5 on Trustpilot with over 16000 reviews, which is considered “Excellent”. Most of their customers are raving about the fast and secure currency transfer services and the intuitive app.
But you can only gauge the true merit of a service by digging deep into real customer experiences. That’s why we trawled through 100s of user reviews for Skrill on Trustpilot.
And here’s the rub: a whopping 24% of these reviews are “Poor” reviews! Whoa.
So what really went down?
We found out that most of the poor reviews revolved around their tedious verification process and unexpected account freezes when large amounts were deposited in the digital wallet.
Other than that, some people were also dissatisfied with their customer service response during the transfer process.
These issues are actually somewhat connected.
Skrill needs you to deposit funds into your account before you can go ahead with the verification. In fact, you can keep using their payment services even without verifying your account if you stay within the prescribed payment and withdrawal limit (which varies by country and can be checked under your Account settings).
But if you want to send and withdraw higher amounts, Skrill needs you to mandatorily go through the verification process. Plus, as a fully authorized and regulated financial institution, Skrill also vets transactions that they consider unusual to prevent fraud and theft (this is pretty common with regulated financial bodies).
Our advice?
Be prepared to jump through some hoops to get your shiny new regulated and potentially very useful service up and running. Don’t wait around to get verified after you sign up and read the fine print to avoid bitter experiences. Plus, it never hurts to double check your documents before submitting them for verification.
7. Is Your Money Safe With Skrill?
It’s safe to say that Skrill has done their due diligence for protecting your funds and data. Skrill is fully authorized by the Financial Conduct Authority (FCA) in the UK and the U.S. Department of Treasure’s Financial Crimes Enforcement Network (FinCEN).
Skrill relies on the same security demands as your typical high street banking service and share trading websites.
Skrill also uses a two-factor authentication method to keep your money and sensitive information safe. Apart from your personal security PIN, your account login, personal details, and transaction details are SSL protected with a 128-bit encryption method certified by VeriSign.
Lastly, Skrill never shares your bank or card details with merchants and recipients when you initiate a payment.
8. Verdict
Currency exchange with Skrill isn’t cheap and the fee structure seems geared to your convenience rather than streamlined to minimise costs.
That said, Skrill has evolved to offer a useful suite of services and those fast transfers are a potential deal maker.
Skrill addresses a gap in the market by offering a speedy and reliable and often excellent alternative to PayPal.
Essentially, it all comes down to what YOU’RE looking for in an online payment service and digital wallet.
If you are just looking for a service that does money transfers, a prepaid debit card or multi-currency account then we think you can likely do better.
Opening an account with Skrill is free and it may be worth signing up to find out whether it’s a good fit for you personally or for your business.
Happy Money!
Effective Date: 02.14.2020
These TERMS OF USE (this “Agreement”) contain the terms and conditions governing the Skrill Digital Wallet Program (the “Program”) provided by SKRILL USA, INC., a Delaware corporation (“Skrill USA”). As used herein, the terms “we,” “us,” and “our” mean Skrill. “You” and “your” mean the person who is a U.S. resident and who opens a Skrill USA digital wallet account, as further described herein (the “Account”)
1. This is Your Contract with Us. Read this Agreement carefully and keep it for your records. By participating in the Program in any manner, you agree to the terms of this Agreement and agree that you will comply with all applicable laws. THIS AGREEMENT INCLUDES A PROVISION (SEE SECTION 26 BELOW) REQUIRING ARBITRATION OF ALL DISPUTES ARISING FROM THIS AGREEMENT (SUBJECT TO A LIMITED RIGHT OF OPT-OUT) AND WAIVING THE RIGHT TO ASSERT CLASS OR GROUP CLAIMS. This Agreement also includes the Additional Terms Relating to Pre-Authorized Debits/ACH (see Sections 28 through 37 below) and the terms and conditions for the VIP Program, set out in Annex A below.
2. The Program. The Program allows U.S. residents (each, a “Member”) to send payments to and receive payments from (i) other Members; (ii) customers of the Skrill Limited network; and (iii) certain merchants that have opted to participate in the Skrill USA network (each, a “Merchant”) (any such payment described in clauses (i), (ii) and (iii), a “Transaction”).
You may not use the Account to make any deposit, withdrawal or any other transaction except for the Transactions as described in this Agreement. Subject to the other terms and provisions set forth in this Agreement, we reserve the right to modify or cancel the Program at any time without notice to you, and we may implement fraud monitoring controls that may reduce cash access or spending limits to protect our Members.
3. Paysafe as Program Servicer. Skrill USA retains Paysafe Payment Services, LLC and its affiliates (“Paysafe”) to provide various Program services to you on our behalf. You acknowledge that, as our service provider for the Program, Paysafe is authorized to exercise rights and perform obligations that are delegated to it by Skrill USA. Without limiting the foregoing, requests, notices or directions from Paysafe to you should be regarded as notices to you from Skrill USA.
4. The Account. The Account is a limited purpose, virtual account held by Skrill USA in an aggregated account for all Members in a bank or similar financial institution (the “Bank”), and is not an individual bank account established in your name. Funds for all Members and Merchants are maintained in a pooled account held by Skrill USA at the Bank. You may fund your registered Account through (i) your credit or debit card issued by a U.S. financial institution; (ii) a bank deposit account held by you at a U.S. bank or other financial institution; (iii) a money transfer from another Member holding a Skrill USA account; (iv) a money transfer from a Merchant; (v) a paysafecard gift card ticket or (iv) any other funding options listed at https://www.skrill.com/en-us/siteinformation/fees/ (each, a “Funding Source”). What constitutes an acceptable Funding Source for purposes of this Agreement is subject to change by Skrill USA at its sole discretion.
5. Stored Value Balance. The balance of available funds in your Account is called your “Stored Balance.” You may only access the Stored Value Balance on deposit at the Bank through the Program. The Stored Value Balance represents an unsecured claim against Skrill USA and is not insured by the Federal Deposit Insurance Corporation (“FDIC”). The Program has no minimum balance requirements.
a) Funds Availability. Funds deposited to your Account by credit card, debit card or from a Funding Source are generally available within fifteen (15) minutes of Skrill USA’s receipt of good funds from you, subject to certain limited exceptions, such as holds for high risk transactions, ACH deposits, or technical issues beyond Skrill USA’s reasonable control.
b) Insufficient Funds and Account Overdrafts. You are not allowed to exceed the Stored Value Balance in your Account through an individual transaction or a series of transactions. Nevertheless, if at any time a transaction amount exceeds the balance of the funds available in your Account (creating a “negative balance”) you shall remain fully liable to us for the amount of the transaction and any applicable fees or charges. We reserve the right to bill you for any negative balance and you agree to pay us promptly an amount equal to any such negative balance. We also reserve the right to cancel your participation in the Program should you create one or more negative balances.
c) Authorization. Each time you use your Account, you authorize us to reduce or increase your Stored Value Balance by the amount of the Transaction, as the case may be. All information regarding your Stored Value Balance on deposit with the Bank will be reflected on your Transaction history page found on https://account.skrill.com/. You will not receive a separate deposit account statement or other communication from the Bank with respect to the Stored Value Balance. You acknowledge and agree that:
i) the Stored Value Balance may be held by Skrill USA in an omnibus or pooled deposit account on a commingled basis with funds of other Members and Merchants;
ii) we may invest such funds in accordance with and as permitted by applicable laws, and that we alone will own the interest or other earnings resulting from such investment;
iii) you are not entitled to, and you shall not, grant a security interest or lien to any third party in the Stored Value Balance or any portion thereof; and
iv) you are not an account-holder with or customer of the Bank by virtue of this Agreement or the Program and you are not entitled to any interest or other compensation from the Bank, Skrill USA or any other person with respect to the Stored Value Balance.
6. Registering for the Program. In order to participate in the Program, you must be a U.S. citizen or legal permanent resident of the United States of at least 18 years of age (provided that certain Merchants may impose greater age restrictions to access their sites or purchase their products or services) and register for an Account at https://account.skrill.com/. To register your Account, you will need to provide certain information about yourself as prompted by the registration form. You represent and warrant that: (a) all required registration information you submit is truthful and accurate and (b) you will maintain the accuracy of such information. You may register for the Program one time only and are permitted to have only one Account. We reserve the right to terminate the Program and close the Account of any Member who has opened multiple Accounts or registered multiple times for the Program without notice and in our sole discretion. Notwithstanding anything to the contrary in this Agreement, we are under no obligation to provide any Program services to any applicant or Member and may decline any application to participate in the Program at our sole discretion.
7. Transactions.
a) Use of Your Account. You acknowledge and agree that you may only use your Account for personal uses, and not for business purposes. In addition, you may not use your Account for any illegal purpose or for any purpose that violates any of Skrill USA’s polices.
b) Sending a Payment.
i) In order to send a payment, you must instruct us to pay a receiving Member or Merchant (each, a “Recipient”) and provide us with all information that we request about the Recipient and the proposed transaction on the “send money” page at https://account.skrill.com/. You may also be asked to provide information about your relationship to the proposed recipient, the source of funds for the transfer, and the purpose of the Transaction. We may decline any proposed Transaction that we determine in our sole discretion violates, or may violate, applicable law or our own policies, including policies intended to identify and prevent money-laundering, fraud and other abuses of the U.S. financial system. We may also limit the value and frequency of any proposed Transactions in our sole discretion.
ii) When you initiate a payment, we will obtain the funds (the principal amount of the Transaction plus any applicable fees (see Section 9; Fees)) by debiting your Account. If the Stored Value Balance in your Account is not sufficient to carry out your requested payment in full, your payment request will be declined. We reserve the right to limit your choice of funding sources for any Transaction at our discretion.
iii) We will complete a requested Transaction by sending the funds to the Recipient’s account promptly after we receive your proper instructions and full payment, plus any other information we may request.
iv) If your intended recipient is an individual and such individual does not have a Skrill USA account (any such individual, an “Unregistered Recipient”), we will provide the Unregistered Recipient with instructions to register and become a Member and activate a Skrill USA account in order to receive the funds. Until such requested payment is accepted by the Unregistered Recipient, the funds will remain unavailable to the sending Member unless and until the pending Transaction is successfully cancelled. If, within fourteen (14) days from the request for payment to be sent to an Unregistered Recipient, the Unregistered Recipient has not opened and activated an Account or otherwise joined the Skrill USA network, we will cancel the Transaction and the principal amount of the Transaction will be returned to the sending Member’s Account.
v) You are entitled to a refund of the principal amount of all funds proposed to be transmitted if we do not forward the money received from you within fourteen (14) days of the date that we receive all necessary information and funds (or within three (3) business days of your earlier written request), or if we do not give instructions committing an equivalent amount of money to be paid to the Recipient you have properly designated within that time frame, unless otherwise instructed by you or we are barred by applicable law or lawful order from making a refund. Further, if your instructions as to when the Transaction shall be paid are not followed and the funds have not yet been forwarded or transmitted, you have a right to a refund. In addition, while you may cancel a pending Transaction if it has not yet been processed, once the transaction has been processed by Skrill USA, the Transaction shall become irreversible. To request a refund, you may mail your written request to Skrill USA, Inc., at One Biscayne Tower, 2 S. Biscayne Blvd Suite 2630. Miami, Florida 33131, or by contacting us at skrill.com/en-us/support/. For California Members only: If you do not receive your refund, you may be entitled to your money back plus a penalty of up to $1,000 and attorney's fees pursuant to Section 2102 of the California Financial Code.
c) Receiving a Payment.
How Many Days To Verify Skrill Account Balance
i) When receive a payment into your Account, we will credit your Account with the value of the payment. We reserve the right to (x) charge any applicable fee as may be set forth in our fee schedule (see Section 9; Fees) and (y) place a hold on funds credited to your Account and to limit the subsequent sending or withdrawal of such funds for a period of time in order to protect the Program and our Members from potential fraud, loss, chargeback/reversal risk or for other lawful purposes (including pursuant to our anti-money-laundering and related policies). In addition, we may require more time to review certain potentially high-risk transactions, and in certain cases, may place a hold on the payment and contact the sending Member or Recipient for additional information.
ii) When you receive a payment, you shall be liable to us for any subsequent reversal of the Transaction (e.g., if the sender of the payment was using a stolen credit card or unauthorized bank account). We may reverse a previously credited Transaction at any time and without prior notice to you: (A) if we receive a chargeback or reversal of the funding Transaction, (B) if we have reason to believe that the funding Transaction was fraudulent or unauthorized, or (C) in order to protect us or the sending Member from a loss associated with the Transaction.
8. Consent for Electronic Disclosures.
a) In order for your Account to be activated, we must have your consent to provide access to required disclosures in electronic format. If you do not consent to electronic disclosure of these documents, then you may not participate in the Program. Your consent applies to all of the documents we provide to you electronically in connection with the Program, including periodic statements and notices.
b) Access to electronic disclosures and transactional history will be provided online at your Account page on skrill.com. In order to view these disclosures, you will need (i) a computer or mobile device with an internet connection; (ii) an up-to-date web browser that includes 128-bit encryption (e.g. Internet Explorer version 6 and above, Chrome version v1.0.154.43 and above, or Safari v3.2.1 and above) with cookies enabled; (iii) Adobe Acrobat Reader version 6.0 and above to open documents in .pdf format; and (iv) a valid email address (that matches your primary email address on file with Skrill USA).
c) If you consent to electronic access to documents, we are not required to provide you with paper copies and may assess a charge, as described elsewhere in this Agreement or as we otherwise may prescribe, to provide any such paper copies to you. You may obtain Account documents in paper form without charge by printing them yourself. If you decide to withdraw your consent for electronic disclosures, you must notify us at skrill.com/en_us/support. Such notice will constitute notice of termination of your Account and participation in the Program.
9. Fees. We charge you certain fees (the “Fees”) for your participation in the Program. All Fees are set forth in a separate fee schedule available at skrill.com/en_us/fees. (“Fee Schedule”). Subject to the notice requirements set forth in Section 25 of this Agreement, the Fee Schedule is subject to change at our sole discretion at any time without prior notice to you, except that prior to authorizing any Transaction, you will be advised online of the Fees applicable to such Transaction. In addition to the Fees payable in connection with a Transaction, we may charge you Fees for chargebacks, returned items and other problems or delays we encounter in processing Transactions that you request, due to insufficient funds being available in your Account or other insufficient, incorrect or incomplete information you provide to us. All Fees are due immediately. You may obtain further information about Fees from our on-line support center available at www.skrill.com/en_us/support. In addition to these Fees, additional fees and taxes may apply to a Transaction (or to the recipient of a Transaction) that you originate in the United States which is paid, credited or settled outside the United States; this means that your Recipient may receive less than the full amount of the principal amount you send. We may receive a fee or other payment from the Bank in consideration for making available the Stored Value Balances for deposit at the Bank or for any other service rendered by us to the Bank. You acknowledge and agree that Skrill USA is authorized to receive such a payment from the Bank, and that you have no claim or right to such fees or portion thereof.
10. Funds Transmission.
a) We are a licensed money transmitter under the laws of various U.S. states. Click here for more information regarding the state money transmission licenses that we maintain.
b) You acknowledge that:
i) we are not a bank;
ii) funds in the process of transmission from a sending Member to a Recipient through the Program are not deposits of Skrill USA, the Bank or any financial institution;
iii) funds in the process of transmission are not insured by any government agency;
iv) we do not act as an agent, trustee, custodian, fiduciary or escrow holder with respect to funds in the process of transmission between a Member and any Recipient or in connection with the funds balances on deposit with the Bank; and
v) we do not pay interest on Members’ fund balances.
11. Daily Transaction Limits. Your use of the Account is subject to the daily withdrawal and transferring limits which can be found at skrill.com/en_us/support. These limitations apply to all Transactions. In the event that other applicable laws (such as gambling regulations) prescribe stricter limits than those set out here, those stricter requirements will apply.
12. Personal Information and Privacy.
a) You are required to keep the information associated with your Account accurate and up to date. Continued use of your Account with inaccurate information may be regarded by us as a breach of this Agreement and may result in termination of your Account. You agree that we may require you to provide additional information at any time in order to participate in our Program. From time to time, we also may obtain information from third parties (including but not limited to credit or identity verification information) to ensure you are authorized to use your Funding Source(s), verify that your Funding Source(s) is/are in good standing or otherwise verify your ability to participate in the Program in accordance with this Agreement.
b) We respect the privacy of the personal information our Members provide and treat such information in accordance with our Privacy Policy, which is incorporated by reference into this Agreement and is available at skrill.com/en-us/footer/privacy-policy.
13. Our Liability to You. Except as otherwise provided in this Agreement, you shall be entitled to a refund in the amount of any unauthorized or incorrectly executed transfer from your Account and, where applicable, restoration of your Account to the state in which it would have been had the unauthorized or incorrectly executed transfer not taken place. However, there are some exceptions. Neither we nor any of our respective agents or subcontractors will be liable:
a) for losses or damages alleged to result from our failure properly to complete a Transaction (other than as noted herein);
b) for losses or damages alleged to result from our delay in completing a Transaction;
c) if, through no fault of ours, you do not have enough money in your Account to make a Transaction;
d) If the terminal or system was not working properly and you knew about the breakdown when you started the Transaction;
e) For losses or damage arising from your misuse or inability to use our website (including but not limited to your failure to keep your Account information secure), whether due to reasons within our control or not;
f) If we are prohibited by law from completing the Transaction or for losses or damage caused as a result of actions taken due to our obligations under applicable law or order; or
g) Due to circumstances beyond our control (such as failure or interruption of telecommunications or data transmission systems) that prevent or affect the Transaction, despite reasonable precautions that we have taken.
14. DISCLAIMERS OF LIABILITY.
a) EXCEPT AS OTHERWISE PROVIDED BY APPLICABLE LAW OR THIS AGREEMENT, (i) IN NO EVENT SHALL WE BE LIABLE FOR DAMAGES FOR DELAY, NON-DELIVERY, NON-PAYMENT OR UNDERPAYMENT OF A PAYMENT TRANSACTION, WHETHER CAUSED BY AN ACT OR OMISSION OF SKRILL USA, ITS EMPLOYEES, AGENTS, SERVICE PROVIDERS OR OTHERWISE, AND (ii) THE SOLE REMEDY AVAILABLE TO YOU FROM SKRILL USA OR ITS AGENTS OR SERVICE PROVIDERS SHALL BE LIMITED TO A REFUND TO THE SENDER OF THE PRINCIPAL OF THE PAYMENT TRANSACTION AMOUNT, PLUS ASSOCIATED FEES.
b) IN PROVIDING THE PROGRAM TO YOU, NEITHER WE, NOR ANY OF OUR AGENTS, SERVICE PROVIDERS OR SUBCONTRACTORS, MAKE ANY EXPRESS REPRESENTATIONS OR WARRANTIES TO YOU WITH RESPECT TO THE PROGRAM EXCEPT AS SET FORTH IN THIS AGREEMENT, AND ALL IMPLIED AND STATUTORY REPRESENTATIONS AND WARRANTIES, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY OR NON-INFRINGEMENT, ARE HEREBY EXPRESSLY DISCLAIMED BY US TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
c) EXCEPT AS OTHERWISE EXPRESSLY PROVIDED IN THIS AGREEMENT OR AS REQUIRED BY APPLICABLE LAW, IN NO EVENT SHALL WE OR ANY OF OUR AFFILIATES, HOLDING COMPANIES, SUBSIDIARIES, EMPLOYEES, OFFICERS, DIRECTORS, AGENTS, SERVICE PROVIDERS OR SUBCONTRACTORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES, WHETHER BASED ON NEGLIGENCE, WILLFUL MISCONDUCT, TORT, CONTRACT OR ANY OTHER THEORY OF LAW, OR FOR ANY DAMAGES FOR LOSS OF DATA, LOSS OF INCOME, FAILURE TO REALIZE EXPECTED REVENUES OR SAVINGS, LOSS OF PROFITS OR ANY OTHER ECONOMIC OR PECUNIARY LOSS, IN EACH CASE ARISING OUT OF OR RELATING IN ANY WAY TO THE ACCOUNT, ANY PRODUCTS OR SERVICES PURCHASED USING THE ACCOUNT, OR THIS AGREEMENT (AS WELL AS ANY RELATED OR PRIOR AGREEMENT THAT YOU MAY HAVE HAD WITH US).
d) WE FURTHER DISCLAIM ANY AND ALL LIABILITY FOR ANY GOODS OR SERVICES BOUGHT OR SOLD BY YOU THAT ARE SETTLED THROUGH YOUR PARTICIPATION IN THE PROGRAM.
15. Disputes between You and any Provider of Goods or Services. You acknowledge and agree that:
a) Skrill USA and the Program each operate solely as a payment intermediary and that Skrill USA under no circumstances functions as a seller, buyer, dealer, retailer, auctioneer, supplier, distributor, manufacturer, broker, agent or merchant of any product or service being ordered or purchased by you through the Program;
b) Skrill USA makes no representations or warranties with respect to, and does not ensure the quality, safety or legality of any product or service ordered or purchased by you through the Program;
c) any dispute between any you any third party regarding any product or service order or purchased by you through the Program, shall be solely between you and such third party, and Skrill USA shall not be a party to any resulting dispute, including any dispute concerning such third party’s performance or any claim by you with respect to the delivery, quality, quantity, legality or use of the products and services offered by such third party; and
d) you shall defend, indemnify and hold harmless Skrill USA and its affiliates, agents and service providers against any claim by any third party relating to your purchase or any products and services from such third party through the Program.
16. Right of Set-Off. You agree that we are authorized at any time to set-off the funds deposited to your Account against your debts or liabilities owed to us. We may exercise this right of set-off without notice to you.
17. Documentation of Transactions. You will receive the following documentation with respect to your Transactions:
a) At the time you make a Transaction, you will obtain an email receipt for the Transaction.
b) You may access your electronic Transaction history at any time, showing all debits and credits posted to your Account as well as your Stored Value Balance, by selecting the “Transactions” tab of your Account page at https://account.skrill.com/. You may also obtain this information by calling 855-719-2087.
You also have the right to obtain at least 24 months of written history of account transactions by calling 855-719-2087, or by writing us at One Biscayne Tower, 2 S. Biscayne Blvd Suite 2630. Miami, Florida 33131. You will not be charged a fee for this information unless you request it more than once per month.
18. If You Need New Authentication Credentials. You agree to use your best efforts to safeguard your Account authentication credentials. If you believe that your authentication credentials have been compromised or that someone has transferred or may transfer money from your Account without your permission, you should contact us immediately at skrill.com/en_us/support, after which we will supply you with new authentication credentials. Our liability for loss or damage arising from the unauthorized use of the Account is limited as set forth in this Agreement.
19. Errors, Complaints and Unauthorized Transactions
a) How to view your Transaction history: You may access your Transaction history, showing all debits and credits posted to your Account as well as your Stored Value Balance, by selecting the “Transactions” tab of your Account page at https://account.skrill.com/.
b) How to notify us regarding errors and unauthorized Transactions: You should contact us immediately if you believe that (i) there has been an error in one or more of your Transactions, (ii) your login email or password has been compromised or (iii) someone has made (or will make) an unauthorized transfer of funds using your Account. To contact us please call 855-719-2087 visit us at skrill.com/en_us/support. We are available 24 hours a day, 365 days a year. To contact us by mail, send a letter to Skrill USA, Inc., at One Biscayne Tower, 2 S. Biscayne Blvd Suite 2630. Miami, Florida 33131. When you contact us, you will need to tell us:
- Your name and account number;
- Why you believe there is an error;
- The dollar amount of the purported error or unauthorized transfer of funds;
- Approximately when the error took place; and
- Any information which might help explain the existence or cause of the purported error or unauthorized transfer.
If you are not able to report all of the requested information regarding your Account, your responsibility to provide notice of unauthorized use of your account is fulfilled if you provide enough information to effectively identify your Account.
If you tell us about an error via telephone, we may require that you send us your complaint or question in writing within 10 business days.
c) When you can report an error. We must allow you to report an error until 60 days after the earlier of the date you electronically access your Account, if the error could be viewed in your electronic history, or the date we sent the FIRST written history on which the error appeared. In all cases, we may refuse to allow you to dispute an error more than 120 days after the Transaction you believe was in error was posted to your Account. You may be held liable for an unauthorized transfer depending on when you notify us of such unauthorized transfer. If you do not notify us of an unauthorized transfer within sixty (60) days after we make available to you a statement on which the unauthorized transfer first appears, you may be held completely liable for the unauthorized transfer.
d) How we resolve errors and unauthorized transactions:
i) We will advise you of the results of our investigation within ten (10) business days after you have provided us with the notification described above. However, if we need more time, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive your response within ten (10) business days, we shall have the right to not credit your Account.
ii) For errors involving new Accounts or point-of-sale transactions (if applicable), we may take up to ninety (90) days to investigate your complaint or question. For new Accounts, we may take up to twenty (20) business days to credit your account for the amount you think is in error.
iii) Within three (3) business days after our investigation has concluded, we will advise you of the results of our investigation. If we determine that there was no error or unauthorized transaction, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
e) Our liability for errors: If we confirm an error or unauthorized transaction, we will promptly correct it.
f) Other errors: In the event that we discover a processing error, we will correct the error regardless of whether the error favored you or us. If the error resulted in you receiving less money than the amount to which you were entitled, we will credit your Account for the amount of money you should have received. If the error resulted in you receiving more money than the amount to which you were entitled, we reserve the right to correct the Transaction(s) that were incorrectly executed, including but not limited to debiting your Account, regardless of the nature and cause of the error.
How Many Days To Verify Skrill Account Sign Up
g) Complaints: In addition, to make a complaint about Skrill USA to your state banking department please click here for more information.
h) Document retrieval requests: Upon written or electronic request, copies of documentary evidence of Transactions are available for income tax and other lawful purposes. We may charge you $10.00 per copy for such hard copy documents. As long as the computer you use to access your Account is connected to a functioning printer, you can always print out your Transaction history, or the details of a specific Transaction, without any additional charge by Skrill USA.
20. Withdrawal of Available Funds; Dormancy and Dormancy Fees.
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How Many Days To Verify Skrill Account Online
a) You may request withdrawal of the amount of your Stored Value Balance at any time (less already incurred or applicable withdrawal fees per the Fee Schedule) via https://account.skrill.com/.
b) If, as shown by our records, you have not, within the applicable statutory period, caused any activity or received any payments with regard to your Account, corresponded with us concerning the Account, or otherwise indicated an interest in the Account as evidenced by a writing on file with us, or transacted any business with us, applicable law may require us to report your remaining Stored Value Balance as unclaimed property. If we are unable to locate you based on the contact information you provided us during registration, we may be required to deliver your remaining Stored Value Balance (less any legally permitted service fees) to the state as unclaimed property.
c) Subject to the above, if you have funds in your Account and have not conducted any Transactions or otherwise received any transfers to or from your Account for a period of three-hundred sixty-six (366) consecutive calendar days, your Account will be regarded as “inactive,” and, except where prohibited by applicable law, we will charge you a monthly maintenance fee of $5 (each such charge, an “Inactive Maintenance Fee”), with the first such monthly Inactive Maintenance Fee to be charged on the day immediately following the day on which your Account is deemed to be inactive, and then again once each month on the same day of each successive calendar month until such time as either your Account balance reaches $0.00 or you conduct a new Transaction, whichever occurs earlier. If your Account balance reaches $0.00, we will close your Account and terminate this Agreement. Under no circumstances will any Inactive Maintenance Fee cause your Account to reflect a negative balance.
21. Termination. At any time and without prior notice, we may revoke or cancel your participation in the Program and thereby terminate this Agreement. You may terminate this Agreement at any time by completing a customer support form at our Support page. Termination, whether by you or by us, shall not affect any prior Transactions or obligations relating to your Account existing at the time of termination. Upon termination, we will arrange to transfer any remaining funds in your Stored Value Balance to you.
22. Breach of the Agreement. If you conduct or attempt to conduct any Transaction in violation of this Agreement, we reserve the right to reverse the Transaction, revoke or suspend your participation in the Program, and report the Transaction to the relevant law enforcement agency. We also reserve the right to recover damages to the maximum extent permitted by applicable law and to charge an administrative fee commensurate to the costs we have incurred in connection with your illicit activity.
23. Assignment. You may not transfer or assign this Agreement to any other person without our prior written consent, which consent may be withheld in our sole and absolute discretion. We may assign our obligations to you under this Agreement without your consent or any prior notice.
24. Agents and Service Providers. We may employ agents or service providers to perform services for us in connection with this Agreement. For example, we have retained Paysafe to perform certain functions for us, as described in Section 3 above. All such services are performed at our direction and subject to our supervision and control.
25. Amendment. We reserve the right to amend this Agreement without notice to you by posting the updated Agreement on our website, and such updated Agreement shall take effect from the day posted. Notwithstanding the foregoing, you will be given at least twenty-one (21) days’ notice prior to the effective date of any amendment that results in an increased fee or charge, an increase in your liability, a reduction in services offered by the Bank, or stricter limitations on Transactions or withdrawal rights.
26. Governing Law, Arbitration of Disputes and Waiver of Class Claims.
a) This Agreement and any complaint, claim or controversy arising out of or relating thereto, including any complaint, claim or controversy against us in connection with the Program (collectively, a “Claim”), are governed by the laws of the United States and the state of Florida, without regard to conflicts or choice of laws principles, whether or not you live in Florida.
b) Any Claim about us or the Program should be addressed to us in the first instance by contacting Customer Service at 855-719-2087 or at www.skrill.com/en_us/support. You should clearly indicate that you are wishing to make a Claim to us. This helps us to distinguish a Claim from a mere inquiry. We will then send you a Claim acknowledgement electronically within forty-eight (48) hours of receiving your Claim in accordance with our Claim procedure. You may request a copy of our Claim procedure at any time by contacting Customer Service. We will endeavor in good faith to resolve any Claim you raise pursuant to this Section 26(b) as expeditiously as possible.
c) If not resolved pursuant to Section 26(b) above, any Claim, including questions involving the scope, interpretation or enforceability of this Section 26, will be settled by binding individual arbitration administered by the American Arbitration Association pursuant to its then-current Consumer Arbitration Rules if you are a consumer and Commercial Arbitration Rules if you are a merchant (both available at adr.org/Rules), as amended by this Agreement. The arbitrator will conduct hearings, if any, by teleconference or videoconference, rather than by personal appearances, unless the arbitrator determines upon request by you or by us that an in-person hearing is appropriate. Any in-person appearances will be held at a location which is reasonably convenient to both parties with due consideration of their ability to travel and other pertinent circumstances. If the parties are unable to agree on a location, such determination should be made by the AAA or by the arbitrator. Each party will bear its own attorneys’, experts’ and witness fees. You agree that any arbitration will take place on an individual basis; collective or group arbitrations are not permitted, and you are agreeing to give up the ability to participate in a class or group or other representative action (“Class Action Waiver”). Third parties’ claims will not be joined in any arbitration between the parties. This Section 26 is made pursuant to a transaction involving interstate commerce and will be governed by the Federal Arbitration Act, 9 U.S.C. 1-16. Except to the extent needed to enforce this Section 26 or any arbitral award issued hereunder, the parties waive all rights to a court or jury trial to resolve any claims.
If any portion of this Section 26 is deemed invalid or unenforceable, such a finding shall not invalidate any remaining portion of this Section 26, this Agreement, or any other agreement entered into by you with us. However, notwithstanding any language in this Section 26 or this Agreement to the contrary, the Class Action Waiver is not severable from the remainder of this Section 26 and, in the event that the Class Action Waiver is held to be invalid and unenforceable, and subject to any right of appeal that may exist with respect to such determination, any class action or representative proceeding shall be determined in a court of law and will not be subject to this Section 26.
Any dispute not subject to arbitration pursuant to this Section shall be resolved exclusively in small-claims court in the jurisdiction in which you are located or in federal or state court, as applicable, located in Miami-Dade County, Florida, and you and we expressly submit to the exclusive jurisdiction and venue of those courts.
d) You may opt out of the requirement to arbitrate by emailing a notice of opt-out within thirty (30) days of first registering your Account. Such email should state in its subject line “Opt-out from Arbitration” and must be sent to [email protected]. Note that an opt-out from arbitration does not opt you out from or otherwise supersede this Class Action Waiver, which remains in effect notwithstanding such opt-out.
27. Severability. If any provision of this Agreement is held to be invalid or unenforceable, such provision will be deemed to be modified to the minimum extent necessary to make it valid and enforceable and the rest of this Agreement will not be affected.
ADDITIONAL TERMS RELATING TO PRE-AUTHORIZED DEBITS / ACH
28. ACH Authorization and Agreement. If your Funding Source(s) include a bank account, you agree that by providing your bank account details and number(s) to us, you are agreeing to this ACH Authorization and Agreement (“ACH Authorization and Agreement”) and certify to us and agree as follows: (i) you are the owner of the bank account(s) whose number(s) you have supplied and designated as a Funding Source for your Account; (ii) you are duly authorized in accordance with your agreement with your bank to authorize us to debit such bank account; (iii) such bank account is capable of and allows ACH transactions, (iv) such bank account is in good standing; (v) such bank account is a consumer personal account; (vi) you are authorized to make withdrawals from it and credits to it without the approval or participation of anyone else; and (vii) you authorize us to initiate credit or debit entries to your bank account from time to time upon your instruction until your Account is closed and no further credits or debits are authorized or permitted under this Agreement.
29. Acknowledgments. You acknowledge and agree that (i) the origination of ACH transactions to and from your Account must comply with all provisions of applicable law, and (ii) you will receive at the primary e-mail address of record you have provided as part of your Account registration any required notices, disclosures or receipts.
30. Authorization and Cancellation. Your ACH Authorization and Agreement is a continuing one that will remain in full force and effect unless and until you cancel this ACH Authorization and Agreement by unlinking your linked bank account(s) by logging into your Account at https://account.skrill.com/ and removing the relevant bank account or by contacting us at our Support page. You agree to do so in time for us to have a reasonable opportunity to act on your cancellation. You understand that you may only give notice of cancellation of this ACH Authorization and Agreement by unlinking your linked bank account(s) by logging into your Account by logging into your Account at https://account.skrill.com/ or contacting us, and failure to do so will void your notice of cancellation.
31. Consent. You acknowledge and agree that, to the extent permitted by applicable law, you will be deemed to have accepted and executed this ACH Authorization Agreement by entering your bank account number(s) on your Account page at https://account.skrill.com/, which will be sufficient to evidence your consent. The effective date of this ACH Authorization and Agreement is the date you submit your bank account number(s) to us and you agree by checking the ACH Authorization and Agreement.
32. Amount, Timing or Specified Event/Action. The origination of ACH transactions to and from your Account is triggered by your request and only upon the date of your request. Settlement of ACH transactions – both credits and withdrawals to or from your Funding Source and credits and withdrawals to or from your Account – will generally occur on the third (3rd) business day following the date of your request, although some settlements may occur more quickly. Settlements may be delayed if you provide incomplete or inaccurate information, or by events beyond Skrill USA’s reasonable control.
33. Wireless Operator Consent. You authorize your wireless operator (AT&T, Sprint, T-Mobile, US Cellular, Verizon, or any other branded wireless operator) to disclose to Skrill and its third-party service providers your mobile number, name, address, email, network status, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status and device details, if available, solely to verify your identity and prevent fraud for the duration of the business relationship.
34. Collection and Retention of Data. We may collect and retain data regarding you and your bank account(s), such as name, address, bank account information and credentials, phone number and email address, for the period required by applicable law. We retain this data for compliance, verification, fraud prevention and troubleshooting purposes and in accordance with the Skrill USA Privacy Notice.
35. Account Validation. When you provide us with your bank account information, and as a condition to your using such bank account as a Funding Source, we will verify your identity, authority and access to the bank account you identify. In order to do so, Skrill USA will do one or more of the following: (i) use a third-party provider or tool that provides authorization and identification services; (ii) credit your bank account with two (2) different and random micro-deposits, which you will be required to confirm by entering their specific amounts once prompted on your Account page at https://account.skrill.com/?locale=en-US (upon valid confirmation of the two (2) different micro-deposit amounts, your bank account will be linked to your Account), or (iii) a manual verification, which means you will be required to submit the required bank account documentation to our Customer Support staff.
36. Recourse/Reimbursement Statement. You have certain recourse rights if any debit does not comply with this ACH Authorization and Agreement, such as, but not limited to, the right to receive reimbursement for any debit that is not authorized or is not consistent with this ACH Authorization and Agreement. To obtain more information on your recourse rights, contact your financial institution.
37. Credit Reporting. You acknowledge and agree that any violation of this ACH Authorization and Agreement, such as but not limited to disputing a previously granted valid consent, may have a negative impact on your credit rating or result in a negative report on your credit report.
ANNEX A
VIP PROGRAM - TERMS AND CONDITIONS
1. Scope
How Many Days To Verify Skrill Account
(a) The Skrill USA, Inc. VIP Program (the “VIP Program”) is sponsored by Skrill USA, Inc., a Delaware corporation (“Skrill USA”), and is available solely to Skrill USA Members who have an active Skrill USA Account and have accepted and agreed to the Skrill USA Digital Wallet Program Terms of Use (the “Skrill USA Account Terms of Use”), which Skrill USA Account Terms of Use are incorporated herein and are made a part hereof.
(b) These Skrill USA VIP Program Terms and Conditions (the “VIP Terms and Conditions”), together with the Skrill USA Account Terms of Use, shall govern your participation in the VIP Program, including how you may qualify for, maintain and/or lose VIP Status.
(c) In the event of any inconsistency between the Skrill USA Account Terms of Use and these VIP Terms and Conditions, as they pertain to the VIP Program, these VIP Terms and Conditions shall, to the extent of the inconsistency, prevail.
2. Definitions
(a) Any capitalized terms used but not otherwise defined in these VIP Terms and Conditions shall have the respective meanings set forth in the Skrill USA Account Terms of Use
(b) The following terms, when used in these VIP Terms and Conditions, shall have the following meanings:
(i) “Eligible Transaction” means any Transaction in which you use your Skrill USA Account to send money to Skrill USA Merchants. For the avoidance of doubt, the following Transactions do not qualify as Eligible Transactions:
(a) Transactions made using your physical Skrill USA Prepaid Visa card, either online or at a physical point of sale; and
(b) person to person Transactions, including transfers between your own Skrill USA Accounts.
(ii) “Quarter” means each of the following three-month periods in any calendar year: January 1- March 31, April 1 - June 30, July 1 - September 30, October 1 - December 31.
(iii) “Skrill USA Account” means the digital wallet account made available to you in accordance with the Skrill USA Account Terms of Use.
(iv) “Skrill USA Merchant” means any merchant that has entered into a Skrill USA Merchant Agreement and is participating in the Skrill USA Digital Wallet Program for the purpose of accepting payments for such merchant’s good and services.
(v) “VIP Security Standards” means your obligations with respect to the security of your Skrill USA Account set forth in Section 4 below.
(vi) “You” and “your” means you, a natural person who is a U.S. resident and who opened a Skrill USA Account.
3. Obtaining VIP Status
(a) If you are a Skrill USA Member in good standing with an active Skrill USA Account and make Eligible Transactions totaling not less than Fifteen Thousand Dollars ($15,000) in any single Quarter (the “Minimum Requirements”), your Skrill USA Account will automatically qualify for Skrill USA VIP status (“VIP Status”) and you will become a Skrill USA VIP Member (“VIP Member”) in accordance with Section 3.2 below.
(b) We will grant VIP Status to your Skrill USA Account within five (5) business days (the “Delay”) of you reaching the Minimum Requirements and will offer you the benefits described in the Skrill USA VIP section of the Skrill USA website (the “VIP Benefits”). Additionally, your VIP Status will apply for the duration of the next Quarter. To the extent that your VIP Status is achieved in a given Quarter and due to the Delay, such status is applied to your Skrill USA Account only at the start of the following Quarter, then you shall only benefit from the VIP Status until the end of that Quarter.
(c) If you fail to meet the Minimum Requirements, assessed by Skrill USA at the end of each Quarter, you will lose your VIP Status for the following quarter.
(d) Skrill shall grant or remove your VIP Status as and when required in accordance with this Section 3. You may view your current VIP Status at any time by visiting the “Account Overview” section of your Skrill USA Account.
4. Vip Security Standards
(a) You acknowledge and agree that you will:
(i) comply with your security responsibilities set forth in the Skrill USA Account Terms of Use;
(ii) keep your Skrill USA Account login and password confidential and not share these details with any other person;
(iii) change your Skrill USA Account password regularly and use different passwords for different sites;
(iv) if you retrieve your Skrill USA Account information by email, permanently delete the e-mails containing this information;
(v) contact Skrill USA immediately if you believe your Skrill USA Account has been accessed by another person;
(vi) access your Skrill USA Account only from your personal computer or mobile device and take all reasonable care whenever you input your Skrill USA Account information online;
(vii)not respond to any e-mails asking you to provide your Skrill USA Account security credentials;
(viii) use up-to-date anti-virus and anti-spyware programs together with a firewall system on your computer and mobile device;
(ix) regularly review your Skrill USA Account statement and report any errors or unauthorized Transactions to Skrill USA as soon as possible, but in all events within twenty-four (24) hours of your becoming aware of such unauthorized Transactions; and
(x) provide assistance to Skrill USA and its representatives in any investigation of actual or suspected unauthorized access to your Skrill USA Account.
(b) You acknowledge and consent that Skrill USA may share your personal information with any Skrill USA Merchant for purposes of investigating any suspicious Transactions that you may have conducted with such Skrill USA Merchant.
5. Losing VIP Status and Termination
(a) Should you fail to reach the Minimum Requirements in any Quarter, you will lose your VIP Status for the following Quarter, during which time you will no longer be eligible for VIP Benefits.
(b) Notwithstanding the foregoing, Skrill USA reserves the right to rescind your VIP Status, refuse to grant VIP Benefits, or suspend or terminate your Skrill USA Account, at any time and at its sole discretion, if Skrill USA reasonably believes that:
(i) any unauthorized access to your Skrill USA Account has resulted from your failure to comply with the VIP Security Standards or as a result of your negligent or improper handling, storage or disclosure of your Skrill USA Account information; or
(ii) you have breached or attempted to breach these VIP Terms and Conditions or the Skrill USA Account Terms of Use; or
(iii) you have attempted to circumvent or otherwise breach Skrill USA's security or operational procedures or have tried to abuse any of the Skrill USA offers, including without limitation, in any of the following scenarios:
(a) any Transactions to or from Skrill USA Merchants are associated with any illegal activity, or any other activity which Skrill USA believes, in its sole discretion, may cause harm to its reputation
(b) any action and/or attempt to register and or verify more than one Skrill USA Account under your own name or the name of a third party (“Multiple Accounts”); or
(c) using Multiple Accounts to take advantage of promotional campaigns and bonuses offered by Skrill USA or a Skrill USA Merchant.
6. Change to the VIP Terms and Conditions
(a) Skrill USA reserves the right to amend or modify these VIP Terms and Conditions at any time, including but not limited to eliminating the VIP Program completely.
(b) Any amendments or modifications to the VIP Terms and Conditions will be communicated to you via email to the primary email address registered with your Skrill USA Account. Any proposed amendment or modification will become effective on the date that is twenty-one (21) calendar days after the email notice is sent to you unless you provide us with your written objection to such proposed amendment or modification prior to the expiration of the twenty-one (21)-day period. Your timely written objection shall constitute your notice to terminate your participation in the VIP Program and the VIP Terms and Conditions shall no longer apply to you.
(c) Notwithstanding Section 6 (b), the twenty-one (21) day notice period shall not apply to any amendment or modification that, in Skrill USA’s reasonable opinion, does not reduce your rights nor increase your obligations under the VIP Program. In any such instance, the proposed amendment or modification shall become effective immediately without prior notice.